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Real feedback from people who chose Belora & Co.
Find quick answers to the most common questions about our posters, shipping, and quality.
Orders
Below are some of are common questions about orders
I have questions about sizing — which size is right for my wall?
Size Guide – Belora & Co
As a rule of thumb, most customers choose one size larger than they initially think.
Can I combine the Buy 2 Get 1 Free offer with a discount code?
The Buy 2 Get 1 Free offer is applied automatically at checkout and cannot be combined with other discount codes. The lowest-priced item in your cart of 3+ is made free automatically.
Do you accept store credit?
If you have received store credits from us it's always accepted as a payment method.
Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale orders for interior designers, hotels, offices, and other commercial spaces. If you’re interested in ordering multiple pieces, please reach out to us at hello@beloraco.com and we’ll put together a tailored quote for you.
Do you have active discount codes or promotions?
New customers can get 10% off their first order by signing up for our newsletter. We also run occasional promotions — follow us on Instagram or subscribe to stay in the loop.
Do you ship worldwide?
Yes, our printing partners in Europe and the US ensure fast, reliable delivery wherever you are.
No customs duties or hidden fees.
How can I track my order?
You can track your order through the confirmation email sent right after purchase.
If you can’t find it, just share your order number, and I’ll look it up for you.
Can I change my shipping address after my order is placed?
Yes — if your order hasn't entered production yet. Since prints are made to order, we're able to update your shipping address only in the first few hours after purchase. Contact us as soon as possible with your order number and the correct address, and we'll update it if production hasn't started. Once printing has begun, we're no longer able to make changes.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
My tracking hasn't updated in several days — what should I do?
Tracking updates can occasionally lag behind the actual shipment — this is common with international carriers and doesn't necessarily mean there's a problem. If your tracking hasn't moved in a few days, please reach out to us with your order number and we'll check the status for you.
Do I have to pay customs or import fees?
For orders shipped within the EU, US, or Australia, no customs fees apply — your order is printed and fulfilled locally in each region. Orders shipped to Switzerland are fulfilled from within the EU and may be subject to Swiss import duties, which are outside our control and not included in your order total.
What if I ordered the wrong size or it doesn't fit my frame?
Please note that print dimensions may vary by ±3–5 mm due to production tolerances. We recommend frames with adjustable mounts.
Do you allow customers to request and manage their own returns?
Customers can request and manage returns themselves via an easy solution through Shopify. In the order confirmation you as customer can click "request a return".
Do you have retail store locations?
No, Belora & Co is an online-only store. All orders are placed through our website at beloraco.com and shipped directly to your door, wherever you are in the world.
Can I exchange a print for a different size or motif instead of a refund?
We don't process direct exchanges, but the process is simple: return your original item for a refund, then place a new order for the size or motif you'd prefer. This way you're not waiting on us — your new print starts production right away. More info here: Refund policy – Belora & Co
How will my order be packaged?
All orders are carefully packaged to ensure your print arrives in perfect condition. Unframed prints are shipped in rigid, reinforced packaging to prevent bending or damage in transit. Framed prints are securely wrapped and boxed to protect the frame and glass during shipping.”
What happens if my order arrives damaged?
If your order arrives damaged, please contact us at hello@beloraco.com within 48 hours of delivery. Include a photo of the damage and your order number, and we will arrange a replacement at no cost to you. We want every Belora print to arrive in perfect condition.
How much is shipping?
Free worldwide shipping on all orders.
When will my order be shipped?
We estimate the delivery worldwide within 2–5 business days.
Oue posters are printed and shipped from regional facilities
What is your return policy?
You have 14 days to return an item from the date you received it.
The item must be unused and in the same condition that you received it.
The customer is responsible for the return shipping cost.
Once we receive and inspect the returned item, we will process a refund within 14 days.
Can I change my shipping address after my order is placed?
Once an order is placed, it cannot be changed or canceled. However, we do offer a 14-day return policy.
If you are not fully satisfied, you may return your poster within 14 days of delivery for a refund.
Below are some common questions about our products
Product Related Questions
How do I clean or care for my print?
Simple: avoid direct sunlight, dust with dry cloth, avoid humidity.
Are your motifs exclusive to Belora & Co?
Yes. All designs are created in-house and are exclusive to Belora & Co — you won't find them anywhere else.
What's the difference between framed and unframed prints?
Unframed prints are museum-quality giclée prints on premium paper, delivered rolled and ready for you to frame yourself. Framed prints come pre-mounted in a solid wood frame, ready to hang straight out of the box.
Do you sell second-hand or pre-owned articles?
No, we do not sell second-hand items. Only new products are shipped to our customers.
What are your sustainability practices?
Sustainability practices: Print-on-demand to reduce overproduction, Eco-friendly packaging, FSC-certified paper, Regional fulfillment to reduce shipping distances and emissions.
What is giclée printing?
Giclée printing is a professional fine art printing method that uses high-precision inkjet technology and archival-quality inks to produce exceptionally detailed, colour-accurate prints. The result is a museum-quality finish with outstanding depth and longevity — prints produced this way can last over 100 years without fading.
What frame options do you offer?
We offer three frame options: Black, White, and Oak. All frames are crafted from high-quality materials with a clean, minimal profile that complements a wide range of interior styles. Framed prints are available in A4, 30×40 cm, and 50×70 cm sizes.
Where are your products made?
Our products are made/printed in the US and EUROPE.
Where your product is going to be printed depends on your location.
How good is the quality of your posters?
Every Belora & Co poster is printed on Museum-quality matte paper (189 g/m²) with rich archival inks for exceptional depth and detail.
Each piece is carefully crafted to capture timeless 80s and 90s aesthetics, ensuring a luxurious finish that lasts for decades.
Designed in Sweden, printed with precision — made to elevate your space, not just decorate it.
What poster sizes do you offer?
Available sizes centimeter: A4 21 x 30,
30x40 cm, 50×70 cm, 70x100 cm
Available sizes inches: 8x12 in, 12x16 in, 18x24 in, 28x39 in
Every print includes a white border for a clean, gallery-style look, making framing easy and elegant.
Whether you’re styling a small corner or creating a full art wall, there’s a size to match your space perfectly.
Below you find questions regarding payment & account
Payment & Account
How do I check the status of my order?
If you created an account, log in and view your order history. If you checked out as a guest, use the tracking link sent to your email after purchase, or contact us with your order number.
Do I need to create an account to place an order?
No — you can check out as a guest. If you'd like to track orders more easily or save your details for future purchases, you can create an account at checkout.
Can I pay in my local currency?
Yes. Prices are automatically displayed in your local currency based on your location, and you can change this manually using the currency selector.
Is it safe to enter my payment details on your site?
Yes. All transactions are encrypted and processed through Shopify's secure payment system — we never store your card details on our servers.
What payment methods do you accept?
We support both global and local payment methods, so you can pay however is easiest for you. Globally, we accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay. Depending on your country, local options like Klarna, Swish, iDEAL, Bancontact, MobilePay, and Twint may also be available at checkout.
Everything you need to know before you buy.
Additional FAQ
For every piece that finds a home, a portion of Belora's proceeds goes toward children's education in East Africa, through our partnership with SOS Children's Villages. It is a quiet commitment — not a campaign — and one we intend to grow alongside the brand.
This is a dedicated brand store for only our fine prints from Belora & Co.
The online store is available in German, English.